On Time With A Job Well Done
Chimney Savers showed up on time, did the job well and professionally. We discovered that I had made an error on when the second part of our job that needed to be done by a plumber and we would be out of hot water for 3 days, they showed up within an hour to readjust the hot water and fixed a potential problem for us, no charge and with a smile.
Want To continue to do business with them
I've had two experiences with Chimney Saver Solutions, both extremely positive.
The first was when they were contracted by the installer of my hot water heater to inspect its vent pipe. Even though I wasn't their customer, I was treated as if I was: I was called before Garret arrived; he arrived on time; he explained everything he was doing/had done in language I could understand; and he left paperwork behind that I could reference later, as well as best practice recommendations for safe maintenance of the vent pipe. It was a very pleasant experience that left a positive impression.
It was my most recent experience with Chimney Saver Solutions, however, that has made me a customer for life. During a recent torrential rainstorm, I noticed that water was running either down the side or inside the vent pipe. Since the pipe enters my house at the roof and runs through three stories, this was concerning. I wasn't sure who to contact, but I thought I would start with Chimney Saver Solutions. Tammy answered my call, listened to the problem, asked questions, and promptly scheduled Garret to come take a look.
When he arrived, Garret quickly identified and solved the problem, once again explaining things to me in terms I could easily understand. He also was very happy to have me accompany him and explain what he was seeing. Since the vent pipe will need to be replaced eventually, he also provided me with an estimate for that work. Best of all, there was no charge for the call or the quick fix for my leaky vent pipe.
There are some companies that you deal with where you know that their priority is to turn a profit. I feel as if Chimney Saver Solutions' priority is the safety and comfort of their customers. That is a company with which I want to continue to do business.
Awesome customer service
Garret from Chimney Savers came out to my house to check out my broken flue and gave me great information with which to make a decision.On top of that, because it was such a simple solution, he waived my inspection fee.Awesome customer service that I highly recommend!
Mortar repaired on entire chimney, new crown and cap. The masonry expert did an excellent job.
Chimney Inspection & Sweep. Very fast and thourough
New flue replacement for incoming new water heater
Hello all who are looking for a top notch chimney company that gets the job done right & very professional. Mrs.Tammy & Mr. Reid are two top notch asset of Chimney Savers Solutions. I will always be greatly of the timely calls & followed up emails. I recommend 100%! Don' t hesitant if you're sidelined & having second thoughts, give them a call & see how honest, professional they're!
Great Quality Work
We have used Chimney Savers twice, once to line our chimney and the second time to repoint a brick wall on the outside of our home. Each time, great communication, professionalism and great quality work!
clean and service gas fireplace
he was early, inwhich he did call to say he was ahead of schedule, explained everything he was doing and why it was needed
Professional & courteous
I had contacted the company in June to have our double chimney cleaned and inspected.We knew we had a seriously blocked chimney liner which was confirmed by the video inspection.After the first chimney was cleaned and we discussed the second we received an estimate for the work that would be required.We set a date and the men doing the work arrived and proceeded to perform the job.It was grueling, the old liner was a mess but they worked at the job additional days until it was completely and perfectly complete.We are not only satisfied but recommend this company highly.They were considerate in keeping all areas clean of soot and dust, removed all debris from the old liner, and were professional and courteous.
Kirby Ragland and the entire Chimney Saver Solutions team was very professionaland a joy to work with.